Privacy Policy

1. Who We Are

jl 29 Casino ("jl 29", "we", "us", "our") operates the online gambling platform accessible at jl-29.app. jl 29 is the data controller responsible for the personal data of Players collected through the platform. We are committed to handling your personal data in accordance with the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations.

Our designated Data Protection Officer (DPO) oversees compliance with applicable data protection laws and serves as the primary point of contact for all privacy-related matters. Contact details for our DPO are provided in Section 14 of this policy.

2. Data We Collect

jl 29 collects the following categories of personal data from Players:

Category	Examples	Purpose
Identity Data	Full name, date of birth, government-issued ID number	Account registration, KYC verification, age verification
Contact Data	Email address, mobile number, residential address	Account communications, support, regulatory notices
Financial Data	GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank)	Processing deposits and withdrawals
Transaction Data	Deposit history, withdrawal history, bet records, game history	Account management, regulatory compliance, dispute resolution
Technical Data	IP address, device type, browser type, operating system, session logs	Security monitoring, fraud prevention, platform optimisation
Usage Data	Pages visited, games played, session duration, click patterns	Platform improvement, personalisation, responsible gaming monitoring
Communications Data	Support chat transcripts, email correspondence	Customer service, quality assurance, dispute resolution

We do not collect sensitive personal information (as defined under RA 10173) unless strictly required for identity verification or regulatory compliance, and only with your explicit consent.

3. How We Collect Data

jl 29 collects personal data through the following means:

Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
Automated technologies: Cookies, web beacons, and server logs that automatically collect technical and usage data when you access the platform;
Third-party providers: Identity verification services, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), and fraud prevention partners who may share data with us in connection with your account;
Publicly available sources: Where permitted by law, we may supplement your data with information from publicly available sources for fraud prevention and compliance purposes.

4. How We Use Your Data

jl 29 uses your personal data for the following purposes:

To create, manage, and maintain your player account;
To verify your identity and age in compliance with Philippine gaming regulations (21+ requirement);
To process deposits, withdrawals, and other financial transactions;
To provide customer support and respond to your queries and complaints;
To detect, investigate, and prevent fraud, money laundering, and other illegal activity;
To comply with legal and regulatory obligations, including reporting to PAGCOR and other competent authorities;
To send you account-related communications, including transaction confirmations and security alerts;
To send you promotional communications where you have opted in to receive them;
To monitor gameplay patterns for responsible gaming purposes and to enforce self-exclusion or deposit limit requests;
To improve the platform, personalise your experience, and conduct internal analytics.

5. Legal Basis for Processing

jl 29 processes your personal data on the following legal bases under RA 10173:

Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to upon registration (e.g., account management, payment processing);
Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering requirements and PAGCOR reporting obligations;
Legitimate interests: Processing necessary for fraud prevention, security monitoring, and platform improvement, where such interests are not overridden by your rights;
Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

jl 29 does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, to facilitate deposits and withdrawals;
Identity verification providers: Third-party KYC service providers who assist in verifying your identity and age;
Fraud prevention partners: Service providers who help us detect and prevent fraudulent activity on the platform;
Regulatory authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities, where required by law;
IT and hosting providers: Providers of server infrastructure, cloud storage, and platform maintenance services who process data on our behalf under strict data processing agreements;
Professional advisers: Lawyers, auditors, and accountants where necessary for legal or compliance purposes.

All third-party service providers who process personal data on behalf of jl 29 are bound by contractual obligations to handle such data securely and in accordance with applicable law. They are not permitted to use your data for their own purposes.

Cross-Border Transfers: Where personal data is transferred outside the Philippines, jl 29 ensures that appropriate safeguards are in place in accordance with NPC guidelines and RA 10173.

7. Cookies & Tracking Technologies

jl 29 uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies are used:

Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies and security tokens. These cannot be disabled.
Functional cookies: Remember your preferences such as language settings and display options to personalise your experience.
Analytics cookies: Collect anonymised data about how Players use the platform to help us improve performance and usability. No personally identifiable information is shared with analytics providers.

jl 29 does not use third-party advertising or retargeting cookies. You can manage or delete cookies through your browser settings at any time; however, disabling strictly necessary cookies may affect the functionality of the platform.

8. Data Retention

jl 29 retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering regulations;
Transaction records: Retained for a minimum of five (5) years from the date of the transaction;
KYC documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction;
Support communications: Retained for three (3) years from the date of the last interaction;
Technical and usage logs: Retained for up to twelve (12) months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.

9. Data Security

jl 29 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
Encryption of sensitive data at rest, including financial information and identity documents;
Role-based access controls ensuring that only authorised personnel can access personal data;
Regular security audits and vulnerability assessments of our platform infrastructure;
Multi-factor authentication requirements for administrative access to data systems;
Staff training on data protection obligations and security best practices.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jl 29 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected Players without undue delay where required by law.

10. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jl 29:

Right to be informed: The right to know how your personal data is being collected and processed — which this Privacy Policy fulfils;
Right of access: The right to request a copy of the personal data we hold about you;
Right to rectification: The right to request correction of inaccurate or incomplete personal data;
Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible;
Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

11. Children's Privacy

The jl 29 platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. jl 29 does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, forfeit any balance, and delete the personal data in question. If you believe that a minor has registered on the platform, please contact us immediately at the details provided in Section 14.

12. Third-Party Links

The jl 29 platform may contain links to third-party websites or services (for example, payment provider portals). This Privacy Policy applies solely to data collected by jl 29 through jl-29.app. jl 29 is not responsible for the privacy practices of any third-party websites and encourages you to review the privacy policies of any third-party services you access.

13. Changes to This Privacy Policy

jl 29 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. Material changes will be communicated to registered Players via a notice on the platform or by email to the address on your account.

The "Last Updated" date at the top of this policy indicates when the most recent revision was made. Your continued use of the jl 29 platform following the effective date of any revision constitutes your acceptance of the updated policy. If you do not agree to the revised policy, you must cease using the platform and close your account.

14. Contact & Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer:

Data Protection Officer: jl 29 Casino DPO
Email: [email protected]
Live Chat: Available 24/7 via the chat icon on the platform
Location: Metro Manila, Philippines

National Privacy Commission: You also have the right to lodge a complaint directly with the NPC at privacy.gov.ph if you believe your data privacy rights have been violated.

Your Privacy at a Glance

Data Security First

No Data Selling

Your Rights Under RA 10173

Transparent Cookie Use

Defined Retention Periods

Direct Access to Our DPO

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